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To view using the Xfinity app: Download the Xfinity app or open it. Sign in to your account using the Primary user's Xfinity ID and password. From the Services tab, select Mobile lines and data usage located within the Mobile services card. Once you're on the Xfinity Mobile landing page, select the phone line you need assistance with.I look forward to working with you soon! - Click "Sign In" if necessary. - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon. - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. - Type your message in the text area near the bottom of the ...Select WiFi from the navigation at the bottom of the screen. Select your network. Select Edit WiFi settings from the pop-up card. Use the Broadcast WiFi name toggle button to stop broadcasting your network name. Once finished, select Save. Note: You cannot disable your WiFi network in Xfinity xFi.Discovering content on X1 in Spanish language. Voice remote: Your Xfinity Voice Remote understands English and Spanish. Use voice command in the language of your choice to change channels, search for shows, get recommendations and more. The Voice Remote even responds to popular phrases and quotes to help you find the entertainment you love even ...Cancel in store or mail your cancellation request. You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable. ATTN: Service Change Requests. 1701 JFK Blvd. Philadelphia, PA.To turn either feature off, just click the option again. iPhone and iPad. While the video is playing, click the speech bubble icon in the top right corner of the video player. To turn on closed captions, click an option under the “Subtitles” section. ... Xfinity device . There are two ways to turn on closed captions: For VOD. While watching ...To send a Private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible. • Click the "Direct Messaging" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic ...1 year ago. Try looking at Settings/Device Settings/Power Preferences. Look at the "HDMI Device Control" setting and turn it OFF if it is ON. When ON, the box will go into standby when it detects the device connected to it is turned off. 4.Turning off narration on Comcast is easy. Here are the steps you need to follow to do it: 1. Go to the main Comcast page and click on the “Settings” icon. 2. Select “Accessibility” and then select “Audio”. 3. Turn off the “Video Description” option. This will turn off the narration. 4. Click “Save” and the narration will be ...Under Voicemail Indicator Light, you can turn off the voicemail light on your Xfinity Voice phone by selecting Mark all voicemails as heard. Voicemail Notifications Under Voicemail Notifications, you have the option to: Turn on voicemail transcriptions (See the overview of readable voicemail and preferences for additional details)As many people have found out the "Power off" feature has never really turned the power off the box just goes into a sleep mode and if the TV is left on a screen saver now will come on after whatever time you have selected. In my area comcast has changed the term "Power Down" to "Sleep Mode". I guess that is the solution to the issue that ...If you are talking about the captions, you can turn them off following these steps: On the web at FOX.com: Select a video to play. Select the Player Settings Widget icon on the lower right hand side of the video. Click on the White Circle to the right of Closed Captioning.CCJay. Hi there! Here's an older post that can show you how to turn off 2-Factor-Authentication. https://comca.st/3rMmCGX. Hope that helps.Why would Xfinity even program this annoying feature into their X1 Box without 1st asking customers, and without a way for Xfinity customers to override this annoying screensaver and turn it completely off. This is the United Sates of America, Not A Communist Country where how to watch TV is dictated to us by Xfinity. Uncategorized. How to Turn Off Comcast’s SAP On The Remote Control Press the “Settings/Menu” button to open the Quick Settings menu screen. Scroll down to and select “SAP” with the arrow keys, then press “OK/SEL.”. Select the “Disable” option with the down-arrow key, and save the setting with “OK/SEL.”. Lift the receiver and listen for the dial tone. Press *69. Listen to the number of your last incoming call. Press 1 to call the party back. If the line is busy, hang up. Call Return will keep trying for 30 minutes. When the caller's line is available, your phone will ring. Pick up your phone. The caller's phone will ring and your call will be ...Thanks for posting your question to the Xfinity Forum, @cpavilonis. Normally, that should disappear on its own after a minute or so. If this hasn't resolved on your end, can you please try restarting your cable box, or performing a system refresh and let me know if this fixes it? 0.Once you open the link click the blue link "Xfinity Voice Settings" from here you can sign in with your Xfinity ID and password. Then click on Call Forwarding or Advanced Call Forwarding. Lastly, click the drop-down under Rings to select the number of rings before voicemail. If you set the ring count to 9 it won't conflict with any answering ...From all the posts that I have looked at there is not a setting that allows you to simply "disable" voicemail. In order to completely "disable" voicemail it seems like you have to have the voicemail service removed from your Xfinity Voice features, which could introduce more complications.4. Check SAP or MTS setting: If the audio dropouts occur on some channels, check if the SAP or MTS setting is turned on. If yes, turn it off or set it to the normal mode.Cancel in store or mail your cancellation request. You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable. ATTN: Service Change Requests. 1701 JFK Blvd. Philadelphia, PA.Thank you for spending your time to reach out to XFINITY over our forums page for help with the "Are you still there" pop-up message. We can help with preventing that trouble for someone with Alzheimers. Your experience is our number one product. This message appears when the power saver mode is on. Here is a really convenient link to the ...

The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option. If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process.Phone or tablet Computer TV device. To change subtitles, closed captions, or audio: Start watching something and then pause playback. Choose the Audio and Subtitles icon . Do one of the following: Subtitles: Under Subtitles, choose a language or Off. Closed captions: Under Subtitles, choose a caption language (e.g., English - CC) or Off.From the Network Sites and Apps option in the Parental Controls window, click Manage Settings. Click Edit next to the Lock specific channels option. Tap each network that you want to lock. When you're finished, click the Save button. Note: HBO must be unlocked in order for the Max app to be accessible on X1 and Flex.Secondary Audio Programming (SAP) is a secondary audio stream that a broadcaster may choose to transmit for television programs. This stream may include an audio track in another language (such as French or Spanish), or descriptive narration for the visually-impaired. When SAP is available for a show, the program description in the Program ...I've gone to the Xfinity settings and set all "Marketing Communication Preferences" and "Special Offers and Deals" email settings to off. I am still getting a couple emails a week about about free premium entertainment, deals on phone lines, and cable content. I would really like this to completely stop, and not just have to send it all to junk ...

Jan 16, 2023 · Go into Audio Settings on the box and click the option to reset SAP settings to default. This should clear everything back to English. Alternatively, press the down arrow on your remote during the offending program. The SAP icon is below the play bar. Arrow over to it and press OK to change it. Cancel in store or mail your cancellation request. You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable. ATTN: Service Change Requests. 1701 JFK Blvd. Philadelphia, PA. 2. Can I kick devices off my Xfinity WiFi network? Yes, you can kick devices off your Xfinity WiFi network. Once you are in the network settings, you will see a list of connected devices. Simply select the device you want to remove and click on the "Kick" or "Disconnect" option. The device will be instantly disconnected from your ...…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Relic422. The issue lies with the Audio/Video function on DirecT. Possible cause: Turn Subtitles On/Off from an Android or iPhone Outside USA. Here is how.